Sinolumi will replace or repair defective products within 7~10 working days upon our approved inspection of the returned product(s); if replacement or repair is not available, we will credit customer’s account and apply the credit in future orders.Warranty Claim Procedures:1. Prepare and provide following information1) Defective items (including part number and product name) and quantity2) Description of the manufacturing defect3) Proofs of defect, e.g. photos and videos4) Original invoice issued by Sinolumi5) Date of purchase and, if already installed, date of installation2. Contact Sinolumi Customer Service TeamPlease send above information to our customer service team at vincent.koo@sinolumi.com or Fax it to us at +86-755-23418162. We will advise you on the next steps to complete your warranty claims.Return procedure:To obtain approval of product return to Sinolumi, customers needs to follow our return procedures below:1. Complete “Defective Return Form” or email vincent.koo@sinolumi.com to obtain “Return Material Authorization (RMA) Number”, “Authorized Shipping Account Number” and a shipping address label of Sinolumi Return Center.2. Indicate clearly the above “Return Material Authorization (RMA) Number” and “Authorized Shipping Account Number” on a tag attached on the return product and dispatch the product to the stated shipping address.3. Returned product will be inspected upon arrival at the center.4. Once product is determined to be defective, we will replace or repair the product within 7 working days.Notice:1) Any return without authorization of Sinolumi will not be accepted.2) If return product is found to be damaged, missing parts, a minimum 17% restocking fee will be charged.3) If return product is found to be non-damaged, the product will be returned to customer, at customer’s expense, and a minimum 10% test fee of the product value will be charged.Please download Defective Return Form here.
Sinolumi warrants that its product will be free from any defects in materials and workmanship which cause the product to fail to operate in accordance with the performance specifications set forth in the documentation accompanying the product. The foregoing warranty shall be valid for a period of two years from date of customer’s purchase (the invoice date) from Sinolumi.If any Product covered by this warranty is returned by customer in accordance with Sinolumi’s Products Return Policy within the warranty period, and upon examination, Sinolumi determine such Product failed to satisfy this warranty, Sinolumi will, at its option, repair or replace the product or the defective part or keep it as a credit apply for future orders. For purposes of clarity, “repair or replace the product or the defective part” does not include any removal or reinstallation costs or expenses, including without limitation labor costs or expenses. If Sinolumi chooses to replace the product and is not able to do so because it has been discontinued or is not available, Sinolumi may replace it with a comparable product.This limited warranty only applies when the product has been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the Specifications.This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or Sinolumi’s instructions or damage causing during shipping to customer or beyond.This Warranty shall become void in the event any repairs or alterations not duly authorized by Sinolumi in writing are made to the Product by any person. Sinolumi will not cover additional labor cost or Warranty such labor associated with replacement product.Related accessories, software, shipping charge and any product free of charge are not included in this warranty policy.
EX-Works:It means customers will take care of the delivery after the ordered products are ready for shipment. Customers tell us the valid courier account number before shipment so that we could ask them to collect the goods. Customers can also arrange courier, forwarder or shipping agent to collect the goods at our warehouse once the order is ready for shipment.If under EX-Work terms, customers need us to send goods via our service with freight prepaid, we will charge the freight into the PI.For a declared value over US$5000 for a delivery, we’ll levy customers the customs handing charge US$100 a lot.International Express courier serviceDHL, UPS, FedEx and TNT have daily services from China to all major cities around the world. Delivery time ranges from 2 to 5 working days.Shipping and handling are additional unless otherwise expressly indicated at the time of sale.They usually amount to 5~10% of order amount, depending on the products and order volume. This is a door to door service. The courier will make custom clearance automatically on behalf of you.Regular Air ShippingIf your order package is 100 kg or above, we can arrange to use Air Cargo shipping, with lower shipping cost; delivery time ranges from three to ten business days, depending on the city you ship to.Sea CargoOcean shipping is for bulky orders, shipping cost per unit is minimal but delivery time varies from 10 to 20 business days, depending on the season and place you ship to. We recommend you use it when your order package is at least two cubic meters.Our Shipping Service PackageFor orders that need regular air or ocean shipping, we offer an all-included, door to door service package through our freight forwarder in Hong Kong; shipping rate is low and service is excellent.
Lead time for both LED inground lights and LED underwater lights range from 18 working days to much longer time, and will be specified in our sales contract. These products require sophisticated manufacturing process including molding, casting, forming, baking, polishing, oxidization and so on.For other regular products, they will normally be dispatched within 10-15 working days of receipt of your payment. However, please note that lead-times sometimes may vary due to manufacturer availability. We recommend that you email us firstly to request an exact shipping time before order. Please note if paying by wire transfer, you should allow an extra 3-5 working day for the payment to clear. Dates of all shipments are estimated and not guaranteed.
Payment terms are within Sinolumi’s sole discretion, and unless otherwise agreed by sinolumi, payment must be made at the time of purchase.TT payment(30% upon order, the balance before shipment), Western union are preferred; Some other prearranged payment methods including L/C, Paypal (Vincent.koo@hotmail.com) and credit card payments are acceptable too.TT(Telegraphic Transfer) is the least expensive way to pay for your order; by far the vast majority of orders are paid by TT. Please put invoice number on payment form for easy tracking.Our bank takes around 1 to 10days to receive payment from the different regions worldwide. The selected currency is US dollar. Customers please fill in the money transfer application forms exactly with the banking information we provide, especially the account number and the beneficiary name. Even with minor difference on spelling name of the beneficiary or account number, the money will be rejected by the bank.Please find below TT payment instruction.Account Name: Sinolumi LED Limited.Account Number: 228-xxxxxxx-883Bank Name: Hang Seng Bank LimitedWestern UnionWestern Union transfer: This is the fastest way to transfer money. We can receive money in several minutes if customers wire the money successfully. It’s also the easiest way of transfer & receiving money. Please let us know the money control numbers, sender’s full name and the exact amount you send once you wire the money.PayPal and Credit CardPayPal and Credit Cards are easy, quick and safe ways to pay for samples or any other small amount orders.Our PayPal Account is: Vincent.koo@hotmail.comPlease click here to log in your PayPal account.L/C (Letter of Credit)L/C transaction is conventional and safe, but the process is expensive and it usually takes longer time to complete. We take L/C payment only for orders in the amount of over US$100,000
Order standard parts:It’s very simple if you’d like to order from Sinolumi.1. If you are interested in any of our existing models, you could let us know the model#, quantity and specific information such as color, brand of LEDs and beam angle via email, fax or just leave a message on our website. Our sales staff will reply you with the requested price information, including shipping options and estimated lead time within one business day;2. If no problem, you agree with the price and make a choice on shipping method;3. We work out a Profoma Invoice for your confirmation. The P/I has all the necessary dealing and delivery and our banking information.4. After making sure all information is correct, you make payment.5. We confirm the payment and arrange production and shipment accordingly.Customized product:To support our customers to meet various applications, we accept OEM or ODM projects if necessary material such as schematic, drawing, graphics or prototype could be provided.We usually take 3~7 working days to evaluate the feasibility and possibility of production and keep customers informed of the evaluation result. If it is OK, we will work out the quote and P/I as per customers’ requirements. Then we will work out prototype or counter-sample for customer’s confirmation firstly before we go into mass production.For customized products, we will charge customer new tooling charge if there are. Of course, the new tooling cost will be refunded to the customer if the coming order volume reaches our requested amount specified in our quotation.
